The Role of the Total Rewards Professional in Workplace Crisis Management


Be prepared for the worst-case scenario before it begins. As HR and Total Rewards Business Partners, we must prepare for every potential crisis: natural disasters, technological breaches, product tampering, cybercrime, espionage, management deceit or misconduct, workplace violence, sexual harassment, libelous rumors or terrorist attacks.

The headlines are full of business crises – from the Hawaii missile alert to the Starbucks discrimination incident to active shooter situations – and your organization must be ready to respond to the threats, and appropriately.

In this session, Amy Polefrone, head of HR Crisis Management for HR Strategy Group, and Donna Miracle-Canuel, Executive HR Consultant with HR Strategy Group, will help total rewards professionals in participating with the management team toward a proactive, thoughtful and thorough consideration of crises planning and management.

Attendees will:

  • Identify various types of workplace crises
  • Understand the roles, impacts, and expected contributions of the total rewards professional in crisis planning and during and following the crisis
  • Gain knowledge of best-practice advance-planning tools.

Learning Options

Virtual Classroom

Live online instructor-led delivery of course materials including real-time interaction with a subject-matter expert and peers — no travel required!


Member: $395 USD

$525 USD


Amy Polefrone

President & Chief Executive Officer
HR Strategy Group, LLC

Amy guides the strategic direction of HR Strategy Group with an inspiring vision built from more than 30 years of human resources leadership experience. She also heads up the HR Crisis Management practice for the firm. Amy focuses on executive HR management consultations with Boards, CEOs, and CFOs across nonprofits, high tech start-ups, telecommunications, information technology, insurance, education, and other business sectors. She is known for her drive, positive attitude and keen attention to problem solving in every client engagement.

Amy is a nationally recognized speaker on workplace issues, including harassment in the workplace, and she has been featured in national and international media outlets. She is active in the HR profession and in the Maryland business community. Amy is a member of Society for Human Resource Management (SHRM), WorldatWork, Howard County Human Resources Society, BWI Business Partnership, Maryland Nonprofits, Howard Chamber of Commerce and Howard Tech Council. She speaks to industry groups about the importance of sound HR fundamentals and best practices in business operations.

Prior to starting HR Strategy Group, Amy held HR management positions at major corporations, worked in various HR roles within government agencies and taught as an adjunct instructor at Kennesaw State University in Georgia.

Amy received an M.P.A. from The American University and a B.A. in Religious Studies from The College of Wooster. She holds the Senior Professional in Human Resource Resources (SPHR) and SHRM-SCP designations, the highest designations available to HR professionals. Additionally, she is a Certified Veteran Recruiter (CVR) designed to help forward-thinking companies improve how they recruit and retain veterans in the workforce.

Donna Miracle

Executive Human Resources Consultant
HR Strategy Group, LLC

Donna is an experienced HR leader with more than 20 years of experience in management and human resources. She is an executive human resources consultant with HR Strategy Group, LLC, a human resource consulting firm that specializes in HR advisory services, search and recruitment, HR crisis management and HR compliance and audit. Prior to joining HR Strategy Group, LLC, Donna held HR management positions at a variety of small and mid-size businesses and worked as an employee relations manager with Coca-Cola Enterprises.

Donna heads up the HR Audit Practice at HRSG.  She has successfully assisted several HRSG clients with payroll, 403B/401K audits, and with creating customized employment handbooks.  Clients are thrilled with the responsive feedback and attention to detail that Donna provides.  Donna uncovers and fixes clients’ problems with a smile.   

Donna received her Bachelor of Arts in Political Science from the University of Maryland, Baltimore County.  Donna is a member of the Society for Human Resource Management (SHRM) and holds the Senior Professional in Human Resource Resources (SPHR) designation, the highest designation available to HR professionals. 

Donna is actively involved with various community and professional organizations.  She is a founding member of the Howard County HR Society, has served as the President of the Trinity School’s Home and School Association, is a member of the Trinity School Board of Directors Personnel Committee and is a Girl Scout troop leader.

More Information

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Course Credits & Certifications

  • Recertification
    .25 Credits

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