Supporting Frontline Talent: Removing Barriers and Driving Engagement


Across a range of industries – from financial to manufacturing – organizations are in stiff competition to recruit and retain skilled workers and future leaders. To successfully compete, it is critical for organizations to put supports in place and remove barriers that limit productivity – before employees walk out the door.

In this webinar, we will:

  • Identify the specific barriers frontline workers face and what supports can overcome these challenges
  • Discuss why developing frontline workers means supporting them through all stages of their life
  • Share firsthand accounts of the innovative ways top companies are supporting frontline workers
  • Detail the cultural and business impacts of these initiatives.

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On-Demand Webinar

Access: 90-Day Access | On-Demand Event Code: WEBINAR-20181017-PLAYBACK

Recorded Event

Please note: Prices are subject to change without notice. All sales are nonrefundable. Access to the live event is limited to the first 1000 participants, so be sure to log on up to 15 minutes prior to the event start time. The live event includes access to playback. Playback and the on-demand webinar are available two business days following the live event, and you can access them for 90 days. If you order the on-demand webinar after the live event, your 90-day access begins the day of order.

HRCI credits will only be granted for attending the live webinar event. On-demand webinars do not qualify for HRCI credit. You may receive a certificate of completion for watching an on-demand webinar. Please contact Customer Relationship Services at 877-951-9191 (United States and Canada) or +1 480-951-9191 (other countries) or email to request this certificate. You'll receive it in two to four weeks via email.


Jennifer Vena

Vice President | Bright Horizons

Jennifer Vena has more than 20 years of experience conducting dependent care needs assessments and developing strategic work/life balance initiatives for clients. Through her tenure with the company, she has been the project manager on multi-site comprehensive dependent care needs assessments for organizations such as the University of Southern California and America Online. She has also conducted child care center feasibility studies for a variety of companies including Abercrombie & Fitch, Applied Biosystems, Immunex, Ingram Micro, Lawrence Berkeley National Laboratory, PIMCO and Sony Computer Entertainment America. Additional HR consulting engagements have included quantifying the demand for center expansion and assisting clients with the positioning and branding of their work/life balance offerings. Ms. Vena has also consulted on the design of several workplace child care centers in California including centers sponsored by Universal Studios and Pacific Gas & Electric. Ms. Vena advises on Horizons Workforce Consulting’s research projects, which have included: an investment impact study that measured the effects work-site child care centers have had on eight organizations; a comprehensive investigation into the dependent care needs of nurses throughout the United States and their preferred dependent care supports; and a study in conjunction with Simmons School of Management regarding the new workforce reality and understanding the motivations and priorities of employees today and in the future. Ms. Vena holds a B.A. in sociology from UCLA.

Vanessa Walsh

Executive Vice President | Human Resources | Wells Fargo

Vanessa Walsh manages Talent and Organizational Effectiveness and Development Strategies for Wells Fargo. This includes strategies and programs that help further the growth of all team members and develop more Wells Fargo leaders. She also leads the Change Management, Manager Excellence, and International Talent priorities for the organization.

Prior to this role, Vanessa held positions in Wholesale Banking and the Virtual Channels groups, responsible for Learning and Development, Talent Management, Engagement, and Recruiting. Prior to Wells Fargo, she worked in California’s Judicial Branch focused on Succession Planning and Organization Development, and at Providian Financial where she led the company’s high potential program and 360 degree feedback process.

Vanessa earned her bachelor’s degree in Psychology and Philosophy from the University of California, Santa Cruz. She went on to earn a master’s degree in Organization Development from the University of San Francisco. She is also a Professional Certified Coach.

Vanessa lives in San Francisco with her husband and sons.

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